Sunday, 3 June 2007

More customer service thoughts

And for more great thoughts on customer service in libraries check out the posts by The Leapin' Librarian and Helene Blowers. Leapin' Librarian writes about radical trust and not putting library "rules" above good customer service and Helene writes a very short but thought-provoking post about service vs. experience. Head over and have a read...

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